Returns & Refunds Policy

Effective Date:  01 – August – 2023
At ProductPackagings, every order is custom-produced based on the specific requirements of our customers. Due to the personalized nature of custom packaging, we do not accept standard returns. However, we are committed to delivering high-quality results and offer a clear Reprint & Resolution Policy to ensure customer satisfaction.

1. Custom Orders & Return Policy

All packaging products are made-to-order. Therefore:

• Custom packaging orders are non-returnable
• Orders are non-refundable once production has started
• Final digital proof approval is required before manufacturing begins

By approving the artwork, the customer confirms all design and production specifications.

2. Reprint & Quality Assurance Guarantee

At ProductPackagings, we stand behind the quality of our work. If an issue arises due to our error, you may qualify for a free reprint.

Reprint eligibility includes:

• Printing or color defects
• Incorrect size or dimensions (production error)
• Wrong material used
• Manufacturing defects
• Quantity shortage verified by our Quality Control team
• Shipping damage (with valid proof)

Approved reprints are processed at no additional cost.

3. 7-Day Claim Reporting Policy

Customers must report any issues within 7 days of delivery.

• Claims submitted after this period may not be eligible for review
• Early reporting helps us resolve issues quickly and efficiently

4. Quality Control & Review Process

All claims go through a structured internal review:

• Our Quality Control (QC) team evaluates the issue
• Supporting evidence (photos/videos) is reviewed
• Customers are informed of the outcome
• Approved cases are scheduled for priority reprint

If a quantity shortage is confirmed, the missing items will be reproduced and shipped.

5. Refund Policy

Due to the custom nature of our products, refunds are limited.

Refunds may only be considered if:

• Production has not yet started
• Materials have not been processed
• Cancellation is approved by management

Once production begins, no refunds will be issued.

6. Order Cancellation Policy

• Orders can be canceled only before production begins
• Once production starts, cancellations are not permitted

We recommend confirming all order details carefully before approval.

7. Artwork Approval Responsibility

Customers are fully responsible for reviewing the final proof before approval, including:

• Spelling and grammar
• Design layout and alignment
• Color selection
• Box dimensions and specifications
• Dielines and cut marks
• Barcode placement (if applicable)

Once approved, production proceeds based on the finalized design.

8. Shipping & Damage Claims

ProductPackagings ships globally using trusted carriers such as DHL, FedEx, and UPS.

If your order arrives damaged, you must provide:

• Clear photos of the outer packaging
• Images of the internal packaging
• Photos showing the damaged items

This documentation helps us process your claim quickly.

9. How to Submit a Claim

To request a reprint or report an issue, please contact us within 7 days of delivery:

📧 Email: info@productpackagins.com

Include:

• Order number
• Description of the issue
• Supporting images/videos

Our support team will respond promptly and guide you through the resolution process.

10. Our Commitment

At ProductPackagings, we are dedicated to delivering high-quality, custom packaging solutions. Our policies are designed to be transparent, fair, and aligned with industry standards in the United States.